Leap Motion Sucks
I don’t know if a group of monkeys are running the company or what, but they clearly don’t know the first thing about customer service. One, the whole experience is bad. At first they were scheduled to release their product a the beginning of the year 2013 – going off memory, failed to do that. The release date was pushed back, and back, and then finally a June 26th launch… That’s went trouble started…
It’s July 5th, I still don’t have my Leap Motion controller. I have no idea where it is, and to top it off their website is completely buggy, like how hard is it to run a website where your contact page doesn’t go to “Application Error” 75% of the time?
It’s clear they don’t want people to call them, cause that would make too much sense, let’s email them. I had a situation back in March where I had to update my credit card information. I contacted their Facebook page, instead of that person actually creating a support ticket for me, they told me to contact support and go through that – great customer service… clown.
I email support and explain the situation, they’re either retarded or full retarded. Have to re-explain in a follow up email that all I was trying to do was update my credit card information for my pre-order. You see the card expired since Leap Motion kept delaying their launch… but whatever, I still wanted the product. Anyways, I was taken to their form, seemed simple, too simple from my experience with them. I click update, system says the information has been updated, I even get a confirmation email it was updated.
Weeks go by, and June 26th comes around, I’m think, oh cool, I should be getting my order soon… Nope, I knew it was too easy… I get an email saying I need to update my credit card information and they are extending it to July 2nd. I’m like wtf? I already did that. Seems like their system didn’t take it… retarded web programmers I assume. I should have known then that there was something wrong, since I ALREADY updated my info with this same system – but that didn’t dawn on me… Anyways, I go back, and update my credit card information… A couple of dates go by and it’s July 2nd… Guess what I get? Another freaking email. This time, they tell me, they realized they screwed up their system and it wasn’t updating the credit card information right…
Well, I wish they had a phone number that went to a direct person instead of “please leave a message and we’ll get back to you”, cause I could have helped these clowns resolve this problem months ago. Anyways, I just inputted my credit card info for a 3rd time into their buggy system, the deadline for this input was July 7th, A SUNDAY…. Because that makes sense. What if someone has to get in contact with these clowns since their system is known not to work.
I have to wonder if Leap Motion has this kind of incompetence through it whole company or is it the clowns that take care of customer service, and their buggy website that can’t even get to their contact form 75% of the time without an “Application Error”, just 2 isolated incidences?
It’s clear they don’t knowing the first thing about customer service. It’s clear they don’t know how to even run a simple website. And now I’m suppose to sleep at night known my credit card information is floating around on some buggy server of theirs… yeah… sure… Who knows if I’ll ever get that Leap Motion device anyways.
Think about this email subject like – “Urgent: Your Leap Motion Shipment is At Risk.”, LOL, yeah from you clowns, can’t even get a simple website order form together…
Fun Fact the device deals weren’t because of hardware problem, but software problems. As a programmer, I’m not surprised. If you can’t get a website to work, how are you going to get complex algorithms or programming to work? Horrendous experience.
– Disappointed customer Adelard Gasana