BlackBerry’s strongest customer base was always business men and women, who were always on the go. Blackberry never really catered to the average Joe and that’s where they dropped the ball. Blackberry could’ve held on for a lot longer in my opinion, if they keep innovating with better features, and not simply mimicking what Apple’s Iphone and Google’s Android were doing. But mimic they did – poorly. They were light years ahead of most of the competition, In fact, they were the UN-disputed kings until Apple showed interest. There was not other real smartphone company other than RIMM. HTC was trying somethings here and there, but they were retarded enough to run Windows Mobile, which, let’s face it, was a disaster. Microsoft too had light-years of research and development, all ahead of the new kids on the block, Apple and Google, but they dropped the ball, like Microsoft always does.
They could’ve developed their mobile browser so it showed more of a website, but I guess they thought they didn’t need to. It’s also easy to criticize a company, cause Hindsight is always 20/20, but when the Iphone came out, with it’s browser that did all the functionality that a regular desktop browser did, why is it that in 2012, 5 years after the Iphone came out my brother’s new blackberry phone has one of the most ridiculous browsers every seen. The browser looks like it was from the Netscape versus Microsoft Internet Explorer era. I mean come one, 5 years later, even the lowest of your model phones should be able to not remind me of the browser wars of the mid 90s. My father has one of the newer Blackberry phones, real advanced too. So advanced, there was an update that disabled the browser, and he can no longer get on the internet through their browser. The T-Mobile representatives couldn’t even figure it out. I attempted, and failed. You know what I told him “Just get an Iphone and call it a day.” My brother asked if that was the answer to everything, just get an Apple product. I stated, “Well, I can get on the internet, and you guys can’t, so it’s not about right, wrong, or preference. I’ve got the internet.” My father ended up canceling the data/internet package, cause the phone simply could not get online.
The problem with Blackberry is lack of innovation and weak development. It doesn’t have the magic and spark that Apple has, that Google still has. It doesn’t have the “thinking of the future” mentality.
This reminds me, I was on a phone call with a Blackberry user, and he had to send me a text message with a phone number on it, and I told him to go ahead. He paused and said, “I have to hang up to send text messages.”… I had to think about it for a minute, cause I didn’t understand what he meant. Then I realized, what I take for granted on my Iphone is still beyond anything Blackberry phones have. Maybe it’s a data plan, or whatever, I don’t really care what the bottom-line thing is that requires the user to hang up the phone to send a text, but that was ridiculous. Thinking back, I recall Verizon phones can’t doing two things at once also, I recall that from an AT&T commercial.
Microsoft’s Window’s Phone has less than 1% market share, and they have seen an increase, and they are MICROSOFT. Come on. Blackberry had it’s moment in the sun I guess, but I don’t. I guess it just couldn’t innovate anymore…
And let me not even talk about the RIM network being down for days in October, the 4th quarter. It’s not a coincidence that the first decline in revenue in 7 years, happens in the quarter right after that. Think about it, your whole world wide network goes down, right before the holiday times, where people are definitely going to be shopping for phones. That’s a huge publicity nightmare. EVERY SINGLE Blackberry user was not able to get messaging for days.. What is the likelihood that they were going to buy another Blackberry phone during the holidays? NONE… NONE.
I wish I could help them with some advice, or marketing strategy, but they need to clean up their act across the board. They need a young and innovative team leading the charge for development. They may have to simply give up their operating system and go with Google’s Android. Whatever they do, DO NOT go with Microsoft’s Window’s Phone Platform. That’s like teaming up with IBM at this point. Microsoft is simply doing what they do best, copying and pasting Apple and Google’s innovations. They had a chance awhile back. I used to have a HTC PPC 6700 and even the HTC PPC 6600, but now they are just overpriced paper weights. Blackberry needs to team up with winners, and Android is going toe to toe with Apple, and is the best bet for Blackberry’s survival. Now, can Android take out Apple? That’s another topic.
Blackberry should become a hardware company, selling the hardware components that help power the great Mobile Apps. HTC saw the light. Sell tablets and smart-phones, but not the software, because the current Blackberry developers, simply don’t get it. Also, get with the program, if you are still attempt to get people to not use touch screen as your main selling point, you are in a lot of trouble. People clearly want touch screen. And honestly, there is no different then a built in keyboard when typing in my opinion. In fact, Google’s text swipe’s a pretty cool feature. And now, Siri and voice to text, and voice controlled phones – why are you still having commercials on the air taking weak jabs at people with touch screen, when your phones remind everyone of a Brother’s typewriter.
Blackberry, Good luck.
Bottlenecks cause huge problems in any business. Finding a way to release the flow reduces pressure and stress at all levels of the organization. The problem occurs when one person, or group hold up processes, projects, or even decisions that have a rippling effect down the organization ladder. Here are some of my suggestions to removing bottlenecks and streamlining your business.
Know Who To Really Go To
The problem with most meetings of manager is just that meeting of managers. There is almost no representative of employees on the front lines that directly talk to customers and clients. The people that have most communication with the clients have the least input on streamlining the process, which when you think about it is backwards. The people in the trenches that go in day in and day out, they know what the customer complaints are, they know what’s hold up production, they have better rapport with customers than some manager believe.
Identify The Bottlenecks
Have a company wide meeting that has one agenda. Ask employees, managers, etc to all put input on what they see is holding up process, sales, etc. Where are the bottlenecks they see? Some employees might state some profound realization on what they feel is going on and their frustrations. Everyone can give insight to what can be better and what is wrong. One thing you have to do is make sure it doesn’t turn into a pointing fingers situation. Explain to group that everyone will have a turn to put their input and state problems they see, and how it can be fixed. Remind everyone that everyone in the company is in it together. What someone does on one end affects the outcome on the other.
Remove The Bottlenecks
If a process or method is not working, completely remove it and design it from the ground up by having employees and managers work together to find an efficient way. With many brains working together others can see problems that can occur or input solutions that can save headaches down the road. Create a process and test it out for a week or month and come back as a group and find out what were the results and did it improve productivity as a whole. Make sure that everyone is allowed to have an input if they have one, this important!
Employees need to understand what they are saying is not falling on deaf ears, so giving them the same power of level of respect as managers and executives will help get better response from them.
One of these company wide meetings may not be enough. I suggest having a meeting once a week or at least once a month to discuss productivity and allow everyone to he heard creates an environment that is constantly moving towards more efficiency.
It was a long road to get here, but Karma Snack 2.1 is finally here. 2.1 represents a refocus on direction of our marketing message. We are here to help business achieve their ultimate goal of online success.
Talent Show
A couple things that can be noted is the Talent Show (http://www.karmasnack.com/talentshow/) scheduled for January 25, 2009 to launch, we’ve been working on this surprise for months now, and it’s almost here.
Knowledge and Fonts
We revamped the Knowledge center (http://www.karmasnack.com/knowledge/) for better usability, and engagement. Through the site you will notice the fonts are a lot easier to read. That was the result of several months of data analysis of our A/B split testing results.
Back To Retro
Most of our fans miss the old retro theme we launched with back in February 2009, so we bring most of the elements back through the site. Some of it can be noticed on the contact us page, and inner pages of the site in general like the services page (http://www.karmasnack.com/services/). We know that several of our competition have talked about our retro look, some really hated it, Arthur, others loved it. We’ve got some fans like PepperJam employees that loved it enough to make it their twitter background. Thank you everyone for your feedback!!
Staff
Now clients can have access directly to our staff member’s direct lines, twitter accounts, and blogs they have on our staff page (http://www.karmasnack.com/company/staff/). We want to create better user engagement with our team and show the faces behind Karma Snack. There has been a tremendous amount of growth in client results, and I have to thank our new Marketing team lead by Jason Riner and Joelle Ayala. Their expertise and knowledge has allowed us to creating some of the most successful marketing campaigns to date.
Portfolio
Our Portfolio (http://www.karmasnack.com/portfolio/) has been revamped and includes some of our newest clients, so check out our latest work and results for clients.
Lifestream
The lifestream (http://www.karmasnack.com/stream/) is still going at 110%!!
Let me know what you think of the updated design, and if you have any questions or suggestions to improve it! Thanks!




